This purpose shapes every part of our home care service in Hertfordshire and Cambridgeshire, from care planning and risk assessments to carer matching, visit schedules, and ongoing reviews.
Purpose, Vision and Values
We Are Trusted Domiciliary Care in Hertfordshire and Cambridgeshire
At Living Plus Care Services, we deliver person-centred domiciliary care across Hertfordshire and Cambridgeshire, guided by clear principles that shape every visiting care visit, every personal care interaction, and every relationship we build with families.
CQC RegulatedInspected and rated by the Care Quality CommissionEstablished 2020Hertfordshire (Company 12901847)
CQC RegulatedRated Good
Person-CentredDignity and choice always
Our Purpose
Why Living Plus Care Services Exists
Our purpose is simple: to help people live safely, confidently, and comfortably in their own home with the right level of support, delivered with dignity and respect.
Protect independence rather than replace it
We provide the right level of support so people can maintain their autonomy and way of life.
Reduce avoidable risks while respecting personal choice
Balancing safety with freedom, ensuring people feel secure without losing control.
Support physical and emotional wellbeing
Care that addresses the whole person, not just physical needs but emotional health too.
Give families peace of mind
Through consistent visiting care and clear communication that keeps everyone informed.
Our Mission
What We Do Every Day
Our mission is to deliver personalised domiciliary care and private home care that is:
Through thorough assessments and clear care plans
Safe and well-planned
Treating every individual as unique
Respectful and person-centred
With familiar carers where possible
Reliable and consistent
Adapting care quickly and safely
Responsive when needs change
Not just the individual receiving care
Supportive to families
Whether you need short-term support after hospital discharge, long-term care at home, dementia care at home, or regular personal care visits, our mission remains the same: provide the right support at the right time, in a way that feels calm, respectful, and dependable.
Our Vision
Where We Are Going
We want families across Hertfordshire and Cambridgeshire to feel confident they have chosen a home care agency that listens, plans properly, and delivers care with dignity, not rushed routines.
Our vision is to be a trusted, local provider of domiciliary care in Hertfordshire and Cambridgeshire, known for:
Reliable, high-quality care at home
That families can depend on
Clear communication and genuine reassurance
For families
Consistent care teams
Where people see familiar faces
Strong leadership and accountability
From our Registered Manager
Continuous improvement
In every part of our home care service
The LIVING PLUS Values
Standards We Live By in Every Home Care Visit
To stand out from other domiciliary care providers, values have to be practical. They should explain what families will actually experience when care starts. We use a values framework called LIVING PLUS. It fits our name while staying focused on what matters in person-centred domiciliary care.
L
Listen First
We take time to understand the person, not just the tasks.
- Asking about routines, preferences, and communication needs
- Listening to family concerns and agreeing clear next steps
- Reviewing care when needs change
I
Independence and Choice
Care at home should support independence, not replace it.
- Promoting choice in daily routines wherever possible
- Encouraging safe independence through person-centred care planning
- Supporting people to remain involved in their own decisions
V
Value Dignity
Dignity is not a slogan. It is visible in how care is delivered.
- Respecting privacy during personal care
- Explaining what we are doing and why
- Supporting people in a calm, unhurried, respectful way
I
Integrity and Honesty
Families deserve straight answers and reliable communication.
- Clear care plans and transparent expectations
- Honest updates if something changes
- A service that takes responsibility and learns
N
Nurture Wellbeing
Home care should support wellbeing, not just physical tasks.
- Companionship care and emotional reassurance
- Supporting nutrition, hydration, and daily routines
- Noticing changes early and escalating concerns appropriately
G
Get It Right, Then Improve It
We believe in continuous improvement in domiciliary care.
- Regular reviews of care plans and risks
- Learning from feedback, compliments, and complaints
- Ongoing training and supervision to maintain standards
P
Partnership with Families and Professionals
Good outcomes come from working together.
- Involving families appropriately, with consent
- Working alongside health and social care professionals when needed
- Keeping communication clear, respectful, and timely
P
Local and Responsive
Being local helps us respond better and support families properly.
- Local teams across Hertfordshire and Cambridgeshire
- Faster communication and clearer understanding of local services
- A practical approach to changing care needs
P
Understanding Every Person
No two care packages should look the same.
- Tailored domiciliary care plans and visit schedules
- Matching carers based on needs and preferences where possible
- Respecting culture, beliefs, and personal routines
P
Safety Always
Safety underpins everything in home care.
- Safe care delivery aligned to assessed needs
- Clear risk awareness and agreed actions
- Accurate documentation and escalation when concerns arise
Leadership
The Leadership Behind Our Values
Values only work when leadership ensures they are followed. Living Plus Care Services is led by Ms Novuyo Millicent Ntaisi, who serves as Registered Manager and Nominated Individual for both the Hertfordshire and Cambridgeshire branches.
As Registered Manager
Ms Ntaisi ensures our domiciliary care meets CQC standards and that our values are reflected in every care visit across both counties.
”“Our values are not words on a wall. They guide every decision, every care visit, and every conversation with families. When we say we put dignity first, support independence, and communicate clearly, we mean it. That is the standard we hold ourselves to every day across Hertfordshire and Cambridgeshire.”
As Nominated Individual
Ms Ntaisi is accountable to the CQC for regulated activities and represents our commitment to quality, compliance, and person-centred care.
This dual responsibility creates clear accountability and ensures our values translate into consistent, high-quality domiciliary care across both counties.
Locations Where We Provide Domiciliary Care
4.9
Our Hertfordshire domiciliary care service covers Hatfield, Welwyn Garden City, St Albans, Stevenage, Hitchin, Letchworth, and surrounding areas. Established in September 2020 (Company 12901847), we have built a reputation for reliable, values-led home care that families across Hertfordshire trust.
- Hatfield
- Welwyn Garden City
- St Albans
- Stevenage
- Potters Bar
- Hitchin
- Letchworth
- Borehamwood
CQC Good RatedView our CQC report
20+ Reviews
Our Cambridgeshire domiciliary care service launched in July 2025 (Company 16553671), bringing the same LIVING PLUS values and person-centred approach to Cambridge, Peterborough, Huntingdon, Ely and surrounding communities. The same leadership, the same commitment to dignity, independence, and trust.
- Cambridge
- Huntingdon
- Ely
- Surrounding areas
We deliver our LIVING PLUS values through dedicated local teams in both Hertfordshire and Cambridgeshire.
OUR PREMIER CARE SERVICES
Flexible visiting care, from occasional support to regular daily visits.
Our carers help with everyday tasks that make the difference between struggling at home and thriving at home.
Learn MorePersonal Care
Dignified support with washing, dressing, bathing, and getting ready for the day. Our carers take their time and respect your privacy.
Learn MoreCompanionship & Wellbeing
More than just company – our carers build genuine relationships. From shared cups of tea to trips to the shops, we help reduce loneliness.
Learn MoreMedication Support
Help with medication reminders, prompts, and administration where agreed in your care plan. Our carers are trained and follow clear guidance to keep you safe.
Learn MoreDementia Care at Home
Calm, consistent support from carers who understand dementia. We focus on maintaining routines, reducing anxiety, and helping families feel confident.
Frequently Asked Questions
Frequently Asked Questions About Our Purpose, Vision and Values
Common questions about what guides our domiciliary care service.
Chat with our team.