Privacy Policy

Who we are

Living Plus Care Services Ltd (“Living Plus Care”, “we”, “us”) is the controller of the personal information described in this policy. We provide home care and supported living services from two offices:

• 32 Market Place, Hatfield, Hertfordshire, AL10 0LN, United Kingdom
• Stuart House, East Wing, St John's Street, Peterborough, PE1 5DD, United Kingdom

You can contact us about anything in this policy by emailing info@livingpluscare.co.uk, calling 0333 577 0877, or writing to either office.

This policy covers information collected through this website. If you receive care from us, the way we hold and use your care records is explained to you when your care is arranged, and you can ask us for that information at any time.

Information we collect

When you contact us or make an enquiry

Your name, email address, phone number (if you give it), the type of support you are asking about and anything you write in your message. An enquiry about care may include information about someone else’s health or circumstances. Please only share someone else’s details if you have their agreement or are acting on their behalf.

When you apply for a job

The information asked for in our application form, which includes:

• your name, previous names, date of birth, National Insurance number, nationality and contact details;
• the role, location and hours you are interested in and your availability;
• emergency contact details;
• education, qualifications, training and employment history, including any gaps;
• any disciplinary action, suspension or dismissal;
• your right to work in the UK;
• details of your referees;
• your supporting statement, driving licence details and how you heard about the role.

The form also asks about criminal convictions and cautions, and about your health and any adjustments you may need. These are explained under Sensitive information below.

When you browse the website

Like any website, our hosting provider records technical information such as your IP address, browser type and the pages requested, to keep the site secure and working. We do not use this to identify you.

How we use your information and our lawful basis

• To respond to your enquiry and, if you ask us to, to arrange an assessment or care. Our lawful basis is taking steps at your request before entering into a contract, or our legitimate interest in responding to people who contact us.
• To consider your job application, carry out recruitment checks and, if you are offered a role, prepare your employment. Our lawful basis is taking steps before entering into an employment contract, and our legal obligations as an employer and as a care provider regulated by the Care Quality Commission, including safer recruitment and right to work checks.
• To keep this website secure and working. Our lawful basis is our legitimate interest in running a safe, reliable website.
• To meet our legal and regulatory obligations, for example responding to a regulator or dealing with a complaint.

Sensitive information

Health information is special category data, and information about criminal convictions and offences has extra protection in law. For care roles we need some of this information to make safe recruitment decisions and to protect the people we support.

We process it under UK GDPR Article 9(2)(b) (employment obligations) and Article 10, relying on the conditions in Schedule 1 of the Data Protection Act 2018, including those for employment and for safeguarding children and individuals at risk. Access is limited to the people involved in recruitment, and the information is used only for that purpose.

Health information you share in an enquiry about care is used only to understand and respond to the support needed.

Who we share information with

We do not sell personal information. We share it only where needed:

• with service providers who host this website and our systems, under contracts that require them to keep it secure;
• for job applicants, with your referees and, if you are offered a role, with the Disclosure and Barring Service and other bodies needed for pre employment checks;
• with a local authority, the NHS or another professional involved in someone’s care, where that is part of arranging care and is lawful;
• with regulators, the police or others where the law requires it or to protect someone from harm.

How long we keep information

We keep personal information only for as long as we need it for the purpose it was collected for, and for any period the law or our regulator requires. Enquiries that do not lead to care, and applications that do not lead to employment, are deleted after a limited period. Our records retention schedule sets out the exact periods and is available on request.

Cookies and local storage

This website does not currently use advertising or analytics cookies.

If you start a job application and leave before finishing, your browser saves your progress on your own device (using local storage) so you can carry on later. Your answers about criminal records and health are never saved this way. The saved draft is removed when you submit, and you can clear it at any time by clearing your browser’s site data.

We will update this section, and ask for your consent where the law requires it, before adding any other cookies.

Keeping information secure

This website is served only over an encrypted (HTTPS) connection. We limit access to personal information to people who need it for their work, and require our service providers to protect it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete information, or to restrict how we use it, in some circumstances;
• object to us using your information on the basis of our legitimate interests;
• ask for information you gave us to be transferred to another organisation, in some circumstances;
• withdraw consent at any time, where we rely on consent.

To use any of these rights, contact us using the details in Who we are. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We will update this policy when the way we use information changes, and show the date of the latest version at the top of this page. Our terms and conditions explain the rules for using this website.