Registered Manager
Accountable for safe, effective, person-centred domiciliary care delivery and day-to-day oversight. The Registered Manager has legal responsibility shared with the provider for meeting all CQC fundamental standards.
Our Leadership and Management Team
Accountable Domiciliary Care in Hertfordshire and Cambridgeshire
When families choose domiciliary care, home care, or care at home for a loved one, they are trusting us with something deeply personal. That is why our leadership focuses on clear accountability, strong day-to-day management, and calm, reliable communication.
CQC RegulatedInspected and rated by the Care Quality Commission
Established 2020Hertfordshire (Company 12901847)
CQC RegulatedRated Good
Local TeamsHertfordshire and Cambridgeshire
Named LeadershipClear accountability with named Registered Manager
CQC Compliance
Clear Accountability Under the CQC
Good leadership in a home care agency means families know who is responsible, who they can speak to, and how concerns are handled. The Care Quality Commission requires all domiciliary care providers to have clear accountability structures. At Living Plus, we go beyond the minimum requirements to ensure transparency and trust.
Consistent Standards Across Both Locations
This leadership structure supports consistent standards across Hertfordshire and Cambridgeshire, including;
Care planningRisk managementSafeguardingStaff supervisionMedicines processes (where agreed)Continuous improvement
Nominated Individual
The person who represents the provider to the CQC and ensures the service is meeting regulatory requirements. The Nominated Individual supervises the management of regulated activities and acts as the single point of contact for CQC.
Meet Our Registered Manager and Nominated Individual
“Good home care means listening first, planning carefully, and being there when families need reassurance. Every person we support deserves to feel safe, respected, and in control of their own care.”
— Ms Novuyo Millicent Ntaisi. Registered Manager
Nominated IndividualHertfordshire & Cambridgeshire
Ms Novuyo Millicent Ntaisi
CQC Registered ManagerMs Ntaisi leads the service with a focus on dignity, independence, and safe, well-planned care at home. Her responsibility is to ensure every person receives personalised support that matches assessed needs, respects choices, and stays responsive when circumstances change.
As both Registered Manager and Nominated Individual for Living Plus Care Services, Ms Ntaisi holds dual accountability. She is the named individual registered with the Care Quality Commission and takes personal responsibility for the quality of care we deliver. This means families have a single, named leader they can trust to address concerns and maintain standards.
Our Local Leadership Teams
Families experience leadership through how smoothly care is arranged, how well communication is handled, and how quickly the team responds.
We run a locally managed model so families can speak to people who know the area, know the care team, and understand what matters to each person.
Hatfield and Hertfordshire
CQC Rated GoodOur Hertfordshire branch is based in Hatfield and provides domiciliary care across Hatfield, Welwyn Garden City, St Albans, Stevenage, Hitchin, Letchworth, and surrounding areas. This service has been rated Good by the Care Quality Commission.
Registered ManagerOverall accountability for care quality and CQC compliance
Care CoordinatorArranging care visits and matching carers to clients
Field Care SupervisorSupporting carers in the field and conducting spot checks
Safeguarding LeadEnsuring protection and responding to concerns
Hertfordshire Contact+44 1707 707599Peterborough and Cambridgeshire Team
CQC Registered, Awaiting RatingOur Cambridgeshire branch is based in Peterborough and is registered with the Care Quality Commission (Company 16553671, July 2025). We bring the same leadership approach, standards, and values-led service model into Cambridgeshire.
We serve Peterborough, Cambridge, Huntingdon, Ely, March, Wisbech, and surrounding areas with the same commitment to person-centred, accountable care.
Training LeadEnsuring all carers are trained and competent
Quality Assurance LeadMonitoring standards and driving improvement
On-Call Support24/7 response for urgent matters
Cambridgeshire Contact+44 1733 911656Key Roles in Our Local Teams
Registered ManagerOverall accountability for care quality and CQC compliance
Care CoordinatorArranging care visits and matching carers to clients
Field Care SupervisorSupporting carers in the field and conducting spot checks
Safeguarding LeadEnsuring protection and responding to concerns
Training LeadEnsuring all carers are trained and competent
Quality Assurance LeadMonitoring standards and driving improvement
On-Call Support24/7 response for urgent matters
How Our Management Team Supports Safer Care at Home
Leadership is not just a title. It is the systems and habits that protect people every day. The CQC assesses whether services are well-led by examining whether leadership, management, and governance assure the delivery of high-quality, person-centred care.
Care Assessments That Feel Human, Not Rushed
We listen first, understand routines, preferences, and risks, and build care around the person. Every care assessment is conducted by experienced staff who take time to understand what matters to each individual and their family.
Clear Care Planning and Risk Management
Care plans are structured, easy for carers to follow, and reviewed when needs change. We use robust risk assessment processes to identify potential concerns and put appropriate measures in place to keep people safe while respecting their independence.
Consistency and Continuity
We aim for familiar carers wherever possible, so people feel safe and known. Consistency builds trust and helps our care team notice subtle changes that might indicate a health concern. Our scheduling team works to minimise carer changes and build genuine relationships.
Responsive Communication with Families
Families need reassurance, not uncertainty. We prioritise clear updates with consent and practical next steps if anything changes. Whether through our family communication systems, regular reviews, or responsive phone support, we keep families informed and involved.
Quality Assurance and Continuous Improvement
We use feedback, audits, supervision, and review processes to keep improving and to stay inspection-ready. Quality assurance is not just about passing CQC inspections—it is about genuinely improving outcomes for the people we support every single day.
CQC Well-Led Framework
What Makes a Well-Led Care Service?
The Care Quality Commission's "well-led" key line of enquiry examines whether the leadership, management, and governance of a service assures the delivery of high-quality, person-centred care.
Clear Vision and Values
Everyone in the organisation understands and works towards the same goals
Effective Governance
Systems and processes that ensure quality, safety, and compliance
Open Culture
Staff feel able to raise concerns and suggest improvements
Learning from Incidents
When things go wrong, we learn and improve
Staff Support and Development
Carers receive proper training, supervision, and support
Partnership Working
We collaborate with healthcare professionals, families, and the community
OUR PREMIER CARE SERVICES
Flexible visiting care, from occasional support to regular daily visits.
Our carers help with everyday tasks that make the difference between struggling at home and thriving at home.
Learn MorePersonal Care
Dignified support with washing, dressing, bathing, and getting ready for the day. Our carers take their time and respect your privacy.
Learn MoreCompanionship & Wellbeing
More than just company – our carers build genuine relationships. From shared cups of tea to trips to the shops, we help reduce loneliness.
Learn MoreMedication Support
Help with medication reminders, prompts, and administration where agreed in your care plan. Our carers are trained and follow clear guidance to keep you safe.
Learn MoreDementia Care at Home
Calm, consistent support from carers who understand dementia. We focus on maintaining routines, reducing anxiety, and helping families feel confident.
Frequently Asked Questions
Questions About Our Leadership Team
Answers to common questions about our management structure, accountability, and how we ensure quality care.
Chat with our team.